Dental Practice Management Series



Available as Individual Modules

Dentists: $125  |  Allied Staff: $99

ODQ CEU: 2 per module

ADA CERP CEU: 2 per module

January 5, 2022 - 7 to 9pm


Module 1 - Post-COVID Communication Skills for Dental Office Administrators

Your patients must feel safe when choosing to leave their homes and step into your dental office. This Course will guide you through positive messaging that will help your patients feel confident about returning for treatment. In this Course you will learn: 

  • Why telephone communications are so important in a post COVID world

  • How to be the reassuring voice when scheduling appointments

  • How to do a pre-screening over the telephone and recording responses in the chart

January 26, 2022 - 7 to 9pm


Module 2 - Why Your Dental Office Should Have Employment Agreements

and Workplace Policies Manuals

Each province in Canada has rules that guide employment policies to ensure that all employees are treated fairly without discrimination or bias. The Employment Standards Act of each province requires employers to follow rules that protect the rights of employees. It is mandatory for all employers to comply with the provincial Employment Standards Act (ESA). 

  • Why compliance with the ESA is mandatory

  • Keys to compliance

  • How to hire effectively

  • How to fire when necessary

February 16, 2022 - 7 to 9pm


Module 3 - How to Conduct Performance Reviews

Maintaining your dream team involves clarifying the expectations of the employer, providing regular feedback to your employees. Conducting regular performance reviews provide your employee with a voice to have open and constructive dialogue with their employer. 

  • The importance of feedback and clarifying expectations

  • How conducting regular performance reviews can protect your practice

  • How to conduct an effective performance review 

March 9, 2022 - 7 to 9pm


Module 4 - The Ultimate Appointment Scheduling Webinar

- Keeping Your Schedule Productive During a Pandemic

If you can fix anything in your practice that will make the most dramatic difference, it must be the schedule. When the schedule is full and productive, everything else falls into place. During a pandemic, patients need to be confident that they are entering an environment that is safe. What you will learn:

  • How to fill your schedule and not lose track of treatment

  • How to avoid no shows and short notice cancellations

  • How block scheduling can work during a pandemic and beyond

  • Automatic recall systems - how to make them work for you

March 30, 2022 - 7 to 9pm


Module 5 - A Team Approach to Creating Value for Patients

Many dental treatment plans are presented to patients who do not have symptoms, making case acceptance more challenging. The objective of any case presentation appointment is to achieve acceptance of treatment and a commitment to begin. This is a critical time in which the patient will make the decision whether to “buy into” the treatment plan and make an investment in their oral health. What you will learn:

  • What should your case acceptance rate be?

  • How to present treatment and demonstrate the path to moving forward

  • How to make financial arrangements at the time of booking the appointment(s)

  • How to close the sale

April 13, 2022 - 7 to 9pm


Module 6 - Are you spending too much on payroll? What are your numbers telling you?

This webinar will introduce you to a new way of tracking important information that will help you to steer your practice to success.  Learn how to improve staff efficiencies and save money on payroll. 

  • Make your team accountable 

  • Never lose track of treatment plans

  • What should you be tracking and why

  • Learn how to set hourly production goals and achieve them

May 4, 2022 - 7 to 9pm


Module 7 - Staff Incentives - Bonuses vs. Benefits

Hiring "the right people" is arguably the most important function you will ever perform as a dentist. To attract and retain high quality staff, employee compensation must include fair practices and reward employees based on the merit of each individual's performance. What you will learn:

  • What are the advantages and disadvantages of incentive bonuses?

  • Do bonuses motivate employees to do a better job?

  • How to implement a benefits program without breaking the bank

May 25, 2022 - 7 to 9pm


Module 8 - The Five Behaviours of a Cohesive Team

The Five Behaviours Model is used to help team members learn to work together more efficiently and effectively and become a more cohesive team. A productive, high functioning team makes better, faster decisions, taps into the skills and opinions of all members and avoids wasting time and energy on politics and confusion. What you will learn:

  • How to Trust One Another

  • How to Engage in Conflict Around Ideas

  • How to Commit to Decisions

  • Hold One Another Accountable

  • Focus on Achieving Collective Results