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Dental Practice Management Series



Available as Individual Modules

Dentists: $125  |  Allied Staff: $99

ODQ CEU: 2 per module

ADA CERP CEU: 2 per module

October 19, 2022, 7PM – 9 PM


Module 1 - Case presentation - Close the Sale

Many dental treatment plans are presented to patients who do not have symptoms, making case acceptance more challenging. The objective of any case presentation appointment is to achieve acceptance of treatment and a commitment to begin. This is a critical time in which the patient will make the decision whether to “buy into” the treatment plan and make an investment in their oral health.


What you will learn:


  • What should your case acceptance rate be?

  • How to present treatment and demonstrate the path to moving forward

  • How to make financial arrangements at the time of booking the appointment(s)

  • How to Close the Sale

November 16, 2022, 7PM – 9 PM

Module 2 - Credit and Collections - Turn Accounts Receivable into Accounts Received!

It does not matter how much you bill; only how much you collect. Accounts receivable and the rate of collections affect the overall value of your practice. It also represents payment for the dentistry that you have already completed. In this Course you will learn how to achieve and maintain control of your collections.


What you will learn:

  • Assignment vs. non-assignment - the effect on accounts receivable

  • Make financial arrangements that work for the practice

  • Learn how to administer a prepaid "Dental Reassurance Program" - is it right for you?


January 18, 2023, 7PM – 9 PM

Module 3 - Using Communication Software, the Right Way with Effective Patient Engagement

Many dentists are purchasing electronic communications systems to increase efficiency only to find that the schedule falls apart and there are too many openings in the schedule. In this Course you will learn how to keep your schedule full and productive using communication software support as well as human engagement. Learn how to control your schedule, decrease no shows, and short notice cancellations while maximizing your administrative team's time efficiencies and communication effectiveness.


  • Using Admin Time Wisely – How Communication Software Can Help but Is Not the Full Solution

  • When & Why Do You Need to Personally Engage

  • Industry Trends - Why Working Your Recall System Is So Important

  • Increased Cancellations due to COVID? – How To Combat to Keep the Schedule Full & Productive even during challenging times

Feb 15, 2023, 7PM – 9 PM


Module 4 - Occupational Health and Safety for Dental Offices

Dentists have the obligation to keep their employees safe in the workplace. The Occupational Health and Safety Act (OHSA) requires all employers to be compliant with the standards. OSHA is an act that covers all industries and does not provide specific guidance regarding what the compliance requirements are in a dental office.


In this Course you will learn:


  • What is required to implement a Health and Safety program in your dental office

  • How to maintain your Health and Safety Program

  • What type of policies and procedures should you have in place, including pandemic planning?

March 15, 2023, 7PM – 9 PM

Module 5 - Be Prepared for Ministry of Labour and Public Health Inspections

Public Health and Ministry of Labour inspectors will be visiting dental offices once again to ensure that proper procedures are being followed to protect the public and your dental team. This Course will guide you through what you need to do to prepare for the visits.


In this Course you will learn:


  • What to expect when an inspector arrives at your office

  • Steps to take to be prepared for the inspection

  • What happens if the inspectors find an infraction?

April 19, 2023,  7PM – 9 PM

Module 6 - What You Need to Know About Working with Insurance Companies

Insurance companies are financial institutions that are established to make a profit and do not care about your patients' health. You are a health care provider who does care about your patients' oral health. Where is the happy medium? This webinar will discuss how insurance plans are set up and how to work with them for the best possible outcome for your patients. 

  • The full cost of dental benefits and who is paying for them

  • How to work with insurance companies to be your patients' advocate

  • How to answer tough questions about insurance with great answers

May 17, 2023, 7PM – 9 PM

Module 7 -  Financial Benchmarks for a Successful Practice & Strategies to Achieve Results

Are your overhead expenses eating into your profit? In dentistry, profit is not a four-letter word. How do you know if you are reaching the correct benchmarks to maintain growth and profitability? This webinar will examine what the key performance indicators for success are and how your daily operations affect the outcome.


In this webinar you will learn:


  • Key Performance Indicators in Dentistry

  • Keep Your Eye on the Numbers and Know What the Numbers Mean

  • Make Corrections in Real Time – Act

  • Hire Carefully and Continuously Develop Your Dream Team

June 21, 2023, 7PM – 9 PM

Module 8 - What is the value of your practice?

Transitions can occur at any time during your dental career. Whether your practice is in initial stages of growth, sudden and rapid growth occurs, or when you are nearing retirement stages. The unexpected can happen. Be prepared by ensuring that your practice is always in maximum value position.


What you will learn:


  • Why should you know your CURRENT practice value?

  • What are the major factors that determine practice value?

  • What should you be doing to maximize practice value?

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