Dental Practice Management Series



Available as Individual Modules

Dentists: $125  |  Allied Staff: $99

ODQ CEU: 2 per module

ADA CERP CEU: 2 per module

January 5, 2022 - 7 to 9pm


Module 1 - Post-COVID Communication Skills for Dental Office Administrators

Knowing your practice numbers is essential to be able to understand whether or not your practice is running efficiently. The numbers must have context and meaning, but most importantly they must prompt action plans to get them to where you want them to be. Efficiency is doing things right. Effectiveness is doing the right things! 

  • The top ten strategies to keep your practice running at maximum efficiency and effectiveness

  • How to make adjustments quickly and be prepared for bumps in the road to success 

  • How to implement sustainable growth and profitability

January 26, 2022 - 7 to 9pm


Module 2 - Why Your Dental Office Should Have Employment Agreements

and Workplace Policies Manuals

Each province in Canada has rules that guide employment policies to ensure that all employees are treated fairly without discrimination or bias. The Employment Standards Act of each province requires employers to follow rules that protect the rights of employees. It is mandatory for all employers to comply with the provincial Employment Standards Act (ESA). 

  • Why compliance with the ESA is mandatory

  • Keys to compliance

  • How to hire effectively

  • How to fire when necessary

February 16, 2022 - 7 to 9pm


Module 3 - How to Conduct Performance Reviews

Maintaining your dream team involves clarifying the expectations of the employer, providing regular feedback to your employees. Conducting regular performance reviews provide your employee with a voice to have open and constructive dialogue with their employer. 

  • The importance of feedback and clarifying expectations

  • How conducting regular performance reviews can protect your practice

  • How to conduct an effective performance review 

March 9, 2022 - 7 to 9pm


Module 4 - The Ultimate Appointment Scheduling Webinar

- Keeping Your Schedule Productive During a Pandemic

If you can fix anything in your practice that will make the most dramatic difference, it must be the schedule. When the schedule is full and productive, everything else falls into place. During a pandemic, patients need to be confident that they are entering an environment that is safe. What you will learn:

  • How to fill your schedule and not lose track of treatment

  • How to avoid no shows and short notice cancellations

  • How block scheduling can work during a pandemic and beyond

  • Automatic recall systems - how to make them work for you

March 30, 2022 - 7 to 9pm


Module 5 - How does a Leader Manage Human Resources?

Start off on the right foot and build an HR infrastructure that is sustainable even during challenging times.  In this webinar you will learn:

  • How to hire carefully and protect your practice

  • The importance of feedback, motivation and leadership for team development

  • Terminate when necessary, but do it the right way 

April 13, 2022 - 7 to 9pm


Module 6 - Are you spending too much on payroll? What are your numbers telling you?

This webinar will introduce you to a new way of tracking important information that will help you to steer your practice to success.  Learn how to improve staff efficiencies and save money on payroll. 

  • Make your team accountable 

  • Never lose track of treatment plans

  • What should you be tracking and why

  • Learn how to set hourly production goals and achieve them

May 4, 2022 - 7 to 9pm


Module 7 - Staff Incentives - Bonuses vs. Benefits

Hiring "the right people" is arguably the most important function you will ever perform as a dentist. To attract and retain high quality staff, employee compensation must include fair practices and reward employees based on the merit of each individual's performance. What you will learn:

  • What are the advantages and disadvantages of incentive bonuses?

  • Do bonuses motivate employees to do a better job?

  • How to implement a benefits program without breaking the bank

May 25, 2022 - 7 to 9pm


Module 8 - The Five Behaviours of a Cohesive Team

The Five Behaviours Model is used to help team members learn to work together more efficiently and effectively and become a more cohesive team. A productive, high functioning team makes better, faster decisions, taps into the skills and opinions of all members and avoids wasting time and energy on politics and confusion. What you will learn:

  • How to Trust One Another

  • How to Engage in Conflict Around Ideas

  • How to Commit to Decisions

  • Hold One Another Accountable

  • Focus on Achieving Collective Results